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Sumitomo's New Phone System

October 19, 2010

Sumitomo has changed our phone system to integrate all our facilities seemlessly.  Several important changes have been made when calling into 1-800-SMCYCLO or 1-757-485-3355:
  • To speak with a customer service representative, please press 1.
  • To search our employee directory by name, please press 3.
  • To speak with the receptionist press 0 or stay on the line.
  • If you know your party’s (4 digit) extension, please press 2.

We have changed all extensions to have four-digits. You will now need to add a "5", "6", "7" or an "8" to an existing three-digit extension, depending upon what facility you are calling (please see below). For instance, if your party's number at the Chesapeake facility was 222, the new extension is now 8222.

Chesapeake - Add "8" before the preexisting 3 digit extension
Corona - Add "7" before the preexisting 3 digit extension
Glendale - Add "6" before the preexisting 3 digit extension
Louisville - Add "5" before the preexisting 3 digit extension

Thank you and we appreciate your patience during this transition. 

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