Responsible for purchasing and organizing supplies for this coal mine, the maintenance planner found that it was becoming increasingly more difficult to find and gather parts to fulfill internal orders. To overcome this challenge, the mine decided to create a program to simplify the ordering of spare parts and spare kits.
The facility wanted to partner with a manufacturer who could provide engineering, customer service and maintenance expertise to support the current program. Sumitomo Machinery Corporation of America (SMA) began creating a plan to meet and exceed the customer's expectations.
Multiple members of the Sumitomo team worked hard to accomplish the end user's goals. Sumitomo implemented a Paramax binder project for the account, featuring an organized configurator price quote with a competitive multiplier for distribution. Sumitomo strengthened the personal relationship with machinery lubrication, long-term prep, and hands-on local support.
To solidify the partnership with the end user, SMA's team members were invited to participate in a spring seminar between the coal mine and power generating company.
The efforts that SMA made over the two-year span with the customer produced about $1.3M in purchases. Moving forward, the customer is expected to continue to purchase Paramax spares and replacement units from SMA considering that Sumitomo Machinery Corporation of America was able to deliver the ideal solutions to meet the needs of the end user.
"A long term prep procedures guide and program will help us ensure our recently purchased Paramax units are correctly stored and maintained." -The Customer, Marissa, IL
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